Legal information
Cancellation and Refund Policy
How cancellation and refund requests are handled for services, prescriptions, and fulfillment stages.
Before clinical review
No prescription medication payment should be collected before the required review and treatment-plan steps. Any separate service fee must be clearly disclosed before authorization.
After authorization
Refund eligibility may depend on whether a clinician service has been completed, a prescription has been transmitted, a pharmacy has begun preparation, or an order has shipped. These rules must match actual contracts and applicable law.
How to request
Authenticated users can submit a cancellation or refund request from the billing area. The request record includes status, reason, decision, and an audit trail.
Official policy pending
Time limits, non-refundable services, pharmacy restrictions, shipping exceptions, refund timing, and contact information require the authorized entities’ final approval.